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LEASEHAWK
Telephone Guidelines
New employees should email support@leasehawk.com to get their login information.
Still have questions?
800-485-8430
*When contacting Client Services Department, please be prepared to provide 2 of the following information:
-Customer ID
-Account ID
-Billing Address
-Name, Username, Password
-Property Phone Number
-Tracking Number
Leasehawk is a valuable tool in several areas.
1. Tracking Sources
2. Quality Control of Sales Calls
3. Office Staffing
All marketing sources (“campaigns”) should have a designated number, whether it is craigslist, resident referral flyers, apartment guides, etc. To get a number you will email support@leasehawk.com with the name of the source and the monthly cost.TPA training registration is available by clicking help on your Leasehawk dashboard. This will get you started on understanding and utilizing this incredible service.
Leasehawk – What Report Tells Me ....???
1. Where are my phone calls coming from? (General, Traffic Snapshot)
2. How many of those calls are really from prospects? (Lead score)
3. What sources bring us the most traffic? (Lead score, Prospects by Ad Source)
4. How many calls do we miss? (Reporting, General, Call Detail, select filters)
5. How does my team do on the phone? (Telephone Performance Analysis)
6. When do we get the most calls? (Reporting, General, Call Volume by Day/Hour)
7. Where did we get our leads from a year ago? (Reporting, Lead score, Prospects by Ad Source, Custom Range)
#LIVEBPI
